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THE CHALLENGE: The customer had brought their new website online. It was functional, tested and approved. However, when placed into production under a full traffic load, performance was unacceptable. As a quick-fix, caching was employed creating acceptable load times. This however delayed how quickly the customer could deploy new content (1 to 4 hours). There also remained the fact that...
THE CHALLENGE: NavDriver is a technology that dynamically builds supplemental navigation for websites to help guide visitors to relevant popular information. With years of academic research behind it, a company was launched in 2007 to commercialize the technology and a student developer implemented the first commercial version of the software from the academic reference implementation. In...
THE CHALLENGE: This client found an opportunity to improve customer service and increase revenue opportunities by pro-actively engaging customers to ensure their in-home equipment was optimally configured for television-on-demand services. They believed that if, in addition to call center activities, their customers were offered a method to turn on the service themselves, and at their...
THE CHALLENGE: The upgrade of one of Canada's largest cable and Internet service providers' high-speed Internet infrastructure was being delayed by older equipment in subscribers homes. The company decided to provide free upgrades to expedite the pending infrastructure changes but also needed a solution that would minimize the impact to staffing and other resources at the call center, customer...
THE CHALLENGE: Few entrepreneurs start a business because they enjoy the tedium of creating business cards, web sites and letterhead for themselves. Many are not skilled in graphic design or technology and quickly get bogged down in the time consuming process of creating an identity. Providing a consistent professional image as the business matures is critical for small businesses to...